Terms of Use | Darkness Studio

These General Terms of Use and Refund Policy govern your access to and use of video games, applications, downloadable content, websites, online features, and other digital products or services published or provided by DARKNESS STUDIO.

In these Terms, “DARKNESS STUDIO,” “we,” “us,” and “our” refer to DARKNESS STUDIO. “Game” or “Games” refers collectively to any product or service published by DARKNESS STUDIO.

By downloading, installing, accessing, purchasing, or using any of our Games, you agree to these Terms. If you do not agree, do not download, purchase, access, or use the relevant Game.

1. Scope of These Terms

These Terms are intended to apply generally to all Games published by DARKNESS STUDIO.

Individual Games may contain additional rules, notices, licenses, safety information, purchase conditions, community guidelines, or privacy disclosures. Those game-specific terms supplement these Terms.

Your use of a Game may also be governed by the terms of the platform through which it was downloaded, purchased, or accessed, including app stores, game stores, console services, payment providers, and online platforms.

Where there is a conflict:

Mandatory applicable law takes priority.
The applicable platform’s mandatory terms take priority for transactions or services processed by that platform.
Game-specific terms take priority for features unique to that Game.
These General Terms apply to all remaining matters.

2. Eligibility and Minors

You must meet the minimum age requirements established by the Game’s age rating, the platform through which you access it, and the laws of your country.

If you are under the legal age required to accept these Terms independently, a parent or legal guardian must review and accept them on your behalf.

Parents and guardians are responsible for supervising minors who use our Games, including any purchases, communications, online interactions, or account activity performed by those minors.

3. Limited License

Subject to your compliance with these Terms, DARKNESS STUDIO grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to install and use the applicable Game for lawful personal entertainment.

Purchasing or downloading a Game does not transfer ownership of the Game, its software, characters, artwork, music, code, worlds, trademarks, or other intellectual property.

You may not:

Sell, rent, sublicense, distribute, or commercially exploit a Game without written authorization.
Copy or redistribute a Game except where expressly permitted by law or the relevant platform.
Reverse engineer, decompile, disassemble, or attempt to obtain source code except where applicable law expressly permits it.
Remove copyright, trademark, ownership, security, or attribution notices.
Use a Game to violate any law or the rights of another person.
Use unauthorized versions, pirated copies, modified clients, or methods intended to bypass payment or platform protections.

4. Platform Accounts and Third-Party Accounts

Some Games or features may require an account provided by an app store, game platform, console service, social platform, or another third party.

You are responsible for:

Maintaining the security of your accounts and devices.
Protecting passwords and authentication information.
Ensuring that account information is accurate.
Activity performed through your account, except where caused by circumstances outside your reasonable control.

DARKNESS STUDIO does not control third-party accounts and is not responsible for account suspensions, platform outages, payment restrictions, or other actions taken independently by third-party providers.

5. Availability of Features

Not every Game includes the same features.

Depending on the specific Game, features may include:

Offline or online gameplay.
Multiplayer services.
Downloadable content.
Optional digital purchases.
Subscriptions.
Advertising.
User accounts.
Cloud saving.
User-generated content.
Communication features.
Limited-time events.
Cross-platform functionality.
Third-party integrations.

The presence or absence of these features will be determined separately for each Game. Nothing in these Terms guarantees that every Game will contain any particular feature.

6. Purchases, Pricing, and Payment

Certain Games may be offered for free, for a one-time price, as part of a subscription, or through another payment model.

Where purchases are available:

Prices are displayed before the transaction is completed.
Prices may vary by country, currency, platform, promotion, or applicable tax.
The platform or payment provider may process the transaction.
Additional payment-provider or platform terms may apply.
You are responsible for reviewing the product description and displayed price before confirming a purchase.
You must have authorization to use the selected payment method.

Temporary discounts, regional prices, promotional offers, free-access periods, testing access, and introductory prices may be changed or discontinued according to the conditions presented at the time of the offer.

A temporary discount does not create a right to receive the same price in the future.

7. Optional Digital Content

Some Games may offer downloadable content, expansions, additional features, virtual items, virtual currencies, cosmetic content, upgrades, or other digital benefits.

Unless expressly stated otherwise:

Digital items are licensed rather than sold.
They are intended only for use within the relevant Game.
They have no real-world monetary value.
They cannot be exchanged for real money.
They cannot be transferred outside the systems officially supported by the Game.
They may be connected to a specific account, platform, save file, or device.
Their availability may depend on the continued operation of the Game or platform.

DARKNESS STUDIO may balance, modify, replace, rename, restrict, or discontinue digital content when reasonably necessary for gameplay, security, legal compliance, maintenance, or technical reasons.

Nothing in this section limits mandatory consumer rights.

8. Subscriptions

A Game may offer subscriptions where clearly disclosed before purchase.

Where subscriptions are available:

The price, billing period, included benefits, and renewal conditions will be shown before confirmation.
Subscriptions may automatically renew unless canceled before the applicable renewal date.
Cancellation normally must be completed through the platform or account that processed the subscription.
Canceling a subscription normally prevents future renewals but may not remove access before the end of the already-paid billing period.
Removing or uninstalling a Game does not necessarily cancel an active subscription.

Any legally required cancellation, refund, renewal, or price-change rights remain unaffected.

9. General Refund Policy

9.1 Consider Contacting Support First

Before requesting a refund, we encourage you to consider contacting DARKNESS STUDIO Support.

A problem may be caused by a temporary bug, incorrect configuration, installation problem, compatibility issue, corrupted save file, account issue, or another technical error that we may be able to investigate or correct.

Contacting us may allow you to continue enjoying the Game without losing your progress, access, or gameplay experience.

You may contact:

Official contact: [email protected]
Customer support: [email protected]

Contacting Support is optional. It does not remove your right to request a refund, reduce your legal rights, or extend or suspend any refund deadline established by a platform or applicable law.

9.2 Purchases Made Through a Third-Party Platform

When a purchase is processed by an app store, game store, console service, payment provider, or other third-party platform, refund requests must generally be submitted through that platform.

The platform may:

Review the request.
Approve or deny the request.
Determine eligibility.
Select the refund method.
Establish processing times.
Remove access to refunded content.
Apply its own fraud-prevention procedures.

DARKNESS STUDIO cannot guarantee that a platform will approve a request.

Where the platform permits developers to issue or assist with refunds, DARKNESS STUDIO may review the request and take appropriate action.

9.3 Direct Purchases

If DARKNESS STUDIO processes a purchase directly in the future, the purchase will be governed by:

The conditions displayed at checkout.
This Refund Policy.
Any applicable game-specific terms.
Mandatory consumer law.

Refund requests for direct purchases must be sent to:

[email protected]

Requests should be submitted within the deadline stated at the time of purchase or within any longer period required by applicable law.

9.4 Circumstances That May Support a Refund

Subject to platform rules and applicable law, circumstances that may be considered include:

A duplicate charge.
An incorrect charge.
An unauthorized purchase.
Paid content that was not delivered.
A persistent technical defect that prevents reasonable use of the purchased product.
A purchase that materially differs from its official description.
An accidental purchase reported within the applicable period.
A subscription renewal eligible for cancellation or refund under applicable rules.
Another circumstance requiring a refund under applicable law.

We may attempt reasonable troubleshooting before making a decision when the request concerns a technical problem.

9.5 Circumstances Generally Not Eligible for a Developer-Issued Refund

To the extent permitted by platform rules and applicable law, DARKNESS STUDIO may decline a refund where:

The applicable refund period has expired.
The request is based solely on a change of mind after substantial use.
The user ignored clearly displayed system or compatibility requirements.
The problem was caused by unsupported modifications, unofficial software, piracy, cheating tools, or alterations to the device or Game.
Digital content has already been consumed, transferred, spent, redeemed, or permanently used.
The request concerns a temporary interruption that has already been corrected.
The user was suspended or banned for violating these Terms.
The user is attempting repeated purchases and refunds to obtain free access.
The request contains false, incomplete, misleading, or fraudulent information.
The purchase was completed through a platform that requires the user to contact that platform directly.

This section does not remove rights provided by mandatory law or platform policy.

9.6 Information Required for Support

To investigate a purchase or refund request, we may ask for:

The name of the Game.
The platform used.
The approximate purchase date.
The order or transaction identifier.
The purchased product or content.
A description of the problem.
Device model and operating-system version.
Screenshots or error messages.
Proof of purchase where reasonably necessary.

Never send us:

Your complete payment-card number.
Your card PIN.
Your account password.
Your card security code.
Authentication codes received by text message or email.

9.7 Refund Decisions

Refund eligibility is not guaranteed merely because a request was submitted.

A decision may depend on:

The nature of the problem.
The amount of content used or consumed.
The time elapsed since purchase.
Purchase history.
Platform policies.
Evidence provided.
Fraud or abuse indicators.
Applicable consumer law.

Where DARKNESS STUDIO controls the decision, requests will be reviewed reasonably and in good faith.

9.8 Loss of Access After a Refund

When a purchase is refunded, the user may lose access to:

The refunded Game.
Downloadable content.
Subscription benefits.
Virtual items.
Virtual currency.
Features connected to the refunded transaction.

The platform may automatically uninstall, deactivate, revoke, or otherwise restrict the refunded content.

Using refunded content after access has been revoked is prohibited.

9.9 Processing Time

Approval of a refund does not mean the money will appear immediately.

Processing time may depend on:

The platform.
The payment method.
The user’s bank.
The user’s country.
Weekends or holidays.
Payment-provider procedures.

DARKNESS STUDIO does not control processing times after a refund has been transmitted to a platform, payment provider, or financial institution.

9.10 Refund Abuse and Chargebacks

Legitimate refund requests and lawful payment disputes are permitted.

However, users must not intentionally:

Purchase content for temporary use and repeatedly refund it.
Make false unauthorized-purchase claims.
Use chargebacks to retain content without paying.
Manipulate regional pricing or promotional systems.
Submit falsified evidence.
Coordinate fraudulent purchases or refund requests.

Where permitted by law and platform rules, confirmed abuse may result in restriction or termination of access.

Before initiating a chargeback, users are encouraged to contact Support or the platform that processed the transaction so the issue can be reviewed. This recommendation does not restrict any legal right to dispute an unauthorized or incorrect charge.

10. Updates and Modifications

DARKNESS STUDIO may release updates, patches, balancing changes, security corrections, content changes, performance improvements, and compatibility updates.

Updates may:

Add or remove features.
Correct bugs.
Change gameplay balance.
Modify supported devices.
Replace or adjust digital content.
Require additional storage.
Require a newer operating system.
Be necessary for continued online access.

We will not intentionally make material changes for the purpose of depriving users of purchased content. Mandatory consumer rights remain unaffected.

11. Early Access, Testing, and Unfinished Versions

Some Games or versions may be provided through internal testing, closed testing, open testing, early access, preview programs, demonstrations, or other pre-release programs.

Pre-release versions may contain:

Bugs.
Missing content.
Performance problems.
Unfinished features.
Save incompatibilities.
Temporary systems.
Features that may later change or be removed.

Participation in testing does not guarantee that the Game will be commercially released or that every test feature will appear in the final version.

Testers must not improperly distribute private builds, confidential information, access links, keys, or unreleased materials.

12. Online Services and Multiplayer

Where a Game provides online features, DARKNESS STUDIO may establish gameplay, communication, moderation, and community rules.

Users must not:

Harass, threaten, impersonate, or exploit others.
Use discriminatory or abusive communications.
Share illegal or harmful content.
Interfere with servers or network operations.
Exploit bugs to gain an unfair advantage.
Use cheats, automation, unauthorized bots, or modified clients.
Attempt to access another user’s account.
Distribute malware, phishing material, or fraudulent links.
Manipulate rankings, matchmaking, achievements, or virtual economies.

Online access may be restricted when necessary to protect users, infrastructure, fairness, or legal compliance.

13. User-Generated Content

Some Games may permit users to create, upload, name, design, transmit, or share content.

You retain any ownership rights you legally possess in your original content.

By submitting content through a Game, you grant DARKNESS STUDIO a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, adapt, transmit, and distribute that content only as reasonably necessary to operate, moderate, improve, promote, or support the relevant Game.

You must have the legal right to submit the content.

DARKNESS STUDIO may remove or restrict content that:

Violates law.
Infringes intellectual-property rights.
Contains threats, harassment, hate, exploitation, or illegal material.
Violates platform rules.
Creates security risks.
Violates these Terms.

14. Cheats, Exploits, and Unauthorized Modifications

Unless a Game expressly supports modifications, you may not use:

Cheat software.
Memory editors.
Unauthorized modifications.
Automation tools.
Modified executables.
Circumvention tools.
Methods that manipulate purchases or virtual content.
Tools intended to interfere with other users or online systems.

DARKNESS STUDIO may investigate suspected violations and restrict access where reasonably necessary.

15. Privacy and Data Protection

Data handling is governed by the applicable DARKNESS STUDIO Privacy Policy and any game-specific privacy disclosure.

Because Games may contain different features, the type of information processed may differ between Games.

The relevant Privacy Policy or game-specific notice will explain, where applicable:

What information is processed.
Why it is processed.
Which third parties are involved.
How long information is retained.
Which privacy rights are available.
How to contact DARKNESS STUDIO regarding privacy.

These Terms do not replace the Privacy Policy.

16. Third-Party Services and Content

Games may interact with third-party platforms, software, websites, services, advertisements, analytics systems, multiplayer providers, social networks, or payment services.

Third-party services are governed by their own terms and privacy practices.

DARKNESS STUDIO is not responsible for third-party services that it does not control, including their:

Availability.
Security.
Content.
Payment decisions.
Account restrictions.
Technical failures.
Policy changes.

This does not limit liability that cannot legally be excluded.

17. Intellectual Property

The Games and related materials are protected by applicable intellectual-property laws.

Unless otherwise identified, DARKNESS STUDIO or its licensors own rights in:

Software and source code.
Game titles and logos.
Characters and creatures.
Artwork and animation.
Audio and music.
Text and dialogue.
Gameplay systems.
Interfaces and visual designs.
Promotional materials.
Worlds, maps, stories, and original content.

Third-party assets remain the property of their respective owners and may be used under license.

Nothing in these Terms grants permission to use DARKNESS STUDIO trademarks, logos, branding, or copyrighted content for commercial purposes.

18. Feedback and Suggestions

You may voluntarily provide suggestions, bug reports, feature ideas, balancing recommendations, or other feedback.

DARKNESS STUDIO may use voluntary feedback without payment or obligation, provided that doing so does not disclose confidential personal information or violate applicable law.

Submitting feedback does not transfer ownership of unrelated original creative works.

19. Suspension and Termination

DARKNESS STUDIO may suspend or terminate access where reasonably necessary because of:

A serious or repeated violation of these Terms.
Fraudulent activity.
Cheating or exploitation.
Security threats.
Illegal conduct.
Abuse of other users.
Platform requirements.
Discontinuation of an online service.

Where reasonable and legally required, we may provide notice or an opportunity to appeal.

Termination does not eliminate payment obligations or legal responsibilities arising before termination.

20. Service Availability

We aim to provide stable and enjoyable Games, but uninterrupted operation cannot be guaranteed.

A Game or feature may be temporarily unavailable because of:

Maintenance.
Updates.
Server problems.
Security incidents.
Platform outages.
Internet-service failures.
Technical limitations.
Events outside our reasonable control.

Online services may eventually be modified or discontinued. Where reasonably possible, material discontinuations will be communicated through appropriate channels.

21. Disclaimer of Warranties

To the maximum extent permitted by law, Games are provided on an “as is” and “as available” basis.

DARKNESS STUDIO does not guarantee that every Game will:

Operate without interruption.
Be completely free from bugs.
Work on every device or configuration.
Remain available permanently.
Meet every user’s personal expectations.
Maintain every feature unchanged.

Nothing in this section excludes warranties or consumer protections that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by law, DARKNESS STUDIO will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use or inability to use a Game.

This may include loss of:

Data.
Progress.
Profits.
Business opportunities.
Device availability.
Access to third-party services.

Where liability cannot legally be excluded, DARKNESS STUDIO’s liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, intentional misconduct, personal injury caused by legally actionable negligence, or any liability that applicable law does not permit us to exclude.

23. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses, claims, or expenses resulting from:

Your unlawful use of a Game.
Your serious violation of these Terms.
Content you submit that infringes another person’s rights.
Fraudulent or abusive conduct performed through your account.

This section does not apply where the loss was caused by DARKNESS STUDIO or where applicable consumer law prohibits such an obligation.

24. Consumer Rights

These Terms do not remove or reduce rights that cannot legally be waived.

Depending on your country, you may have rights relating to:

Digital products.
Defective content.
Misleading descriptions.
Unauthorized transactions.
Cancellations.
Refunds.
Repairs or replacement.
Data protection.
Fair contract terms.

Where these Terms conflict with mandatory consumer law, the mandatory law applies.

25. Governing Law

These Terms are governed by applicable law, without excluding mandatory consumer protections that apply in the user’s country of residence.

Nothing in this section prevents a consumer from using a court, regulator, dispute process, or legal remedy that must remain available under applicable law.

26. Changes to These Terms

DARKNESS STUDIO may update these Terms to reflect:

New Games or features.
Legal requirements.
Platform requirements.
Security improvements.
Business or operational changes.
Clarifications to existing provisions.

The updated version will display a revised “Last Updated” date.

Where legally required, material changes will be communicated through the relevant Game, platform, website, or another reasonable method.

Continued use after an update constitutes acceptance only where permitted by applicable law.

27. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or limited as closely as legally permitted to preserve its intended purpose.

28. No Waiver

Failure by DARKNESS STUDIO to enforce a provision immediately does not permanently waive the right to enforce it later.

29. Entire Agreement

These Terms, together with applicable Privacy Policies, game-specific notices, platform terms, and purchase disclosures, form the agreement governing use of the relevant Game.

30. Contact Information

Questions, technical problems, purchase concerns, refund requests, feedback, or complaints may be sent to:

DARKNESS STUDIO

Official Contact: [email protected]
Customer Support: [email protected]

When contacting Support, include the relevant Game, platform, device, and a clear description of the issue. Do not send passwords, complete payment-card information, PINs, security codes, or authentication codes.